We offer an array of professional service engagements aimed at keeping your network operating at maximum efficiency:

• Network Technology Assessment
• Hypercom Network Design & Implementation
• Hypercom Network Training
• Network Monitoring Service
• Hypercom Network Management Service
• Disaster Planning
• Custom Engagements

One of the most mission-critical aspects of any transaction-oriented business is the underlying communications network. And yet, as years go by, and staff changes occur, many companies find that they no longer have the staff resources and expertise to effectively manage their in-house networks. Others may find that they have not taken optimum advantage of technology upgrades and refinements that would serve to make their networks more operationally efficient, more reliable and more secure.

Hypercom Corporation has long been the leading supplier of secure transaction networking products and services worldwide. Our footprint spans over 100 countries and our customers’ networks carry billions of transactions annually. As a Hypercom client, you may be familiar with our network solutions, but be unaware of our Global Professional Services.

Network Technology Assessment
The Hypercom Network Technology Assessment (HNTA) is our most comprehensive analysis of a customer network. Based on the complexity of the network, a Professional Services Engineer will spend either three or five days on-site with the customer to evaluate and fine tune their online network infrastructure, as well as recommend upgrades to optimize network performance.

The Network Technology Assessment enables customers to:

• Review the current state of the network with a Hypercom expert
• Learn about updates and enhanced capabilities of network components and support systems
• Gain hands-on technical support for retuning, resetting, and/or upgrading the transaction network
• Enhance understanding of administration, support and monitoring processes.

The HNTA includes professional consulting services and customized documentation based on specific customer requirements. Additionally, Hypercom Global Professional Services conducts an in-depth analysis of historical transaction data to determine necessary tuning and system upgrades. The report that will be provided at the conclusion of the engagement will include a detailed analysis of the network performance, issues identified, traffic diagrams for critical links, statistical diagrams showing response times, distribution traffic tables, mean and peak line utilization tables, statistical analysis and recommendations for network refinements and/or upgrades.

Hypercom Network Design & Implementation
This engagement is targeted at organizations that are planning to install an in-house network for high-speed, secure transaction processing. Legacy Hypercom network clients may also be interested in this engagement to design a replacement network as may be required for EMV compliance or other upgraded functionality. Hypercom Professional Services Engineers are also available for on-site or remote implementation of an entire network or new network components.

Hypercom Network Training
Hypercom Professional Services Engineers will conduct a three-day training course for network technicians either at a customer facility or at an easily accessible location for multiple customers within a geographic region. This course will provide hands-on training for staff that is new to the Hypercom network product or for anyone in need of a network refresher course.

Network Monitoring Service
This service provides proactive monitoring of a customer network. Our professional Technical Assistance Center, manned 24 hours a day, 365 days a year, can act as your first line of defense for network problems. Our team of Service Engineers can remotely monitor your entire network - down to the availability of host nodes - through the use of our award-winning HypercomView™ network management support system or other network monitoring packages. This service is available for either 24-hour or off-hour monitoring.

Hypercom Network Management Service
If staff changes or reductions in workforce have left your network vulnerable, let Hypercom supply end-to-end management. This service can encompass management of telecommunications vendors, 24x7 network monitoring, repair and replacement of network components, and even a complete network redesign and replacement.

Disaster Planning
If your in-house network has even one single-point-of-failure, it is one too many. Let Hypercom Global Professional Services analyze your network and recommend a fail-safe design. For customers who require a disaster backup facility, Hypercom can also provide a hosted service.

Custom Engagements
Having trouble with a specific type of POS terminal? Persistent disconnects? Synchronization problems? Hypercom’s Professional Services Engineers have worked with scores of clients and all terminal brands and models. We specialize in custom consulting engagements for the payment industry.

For more information on Hypercom Global Professional Services or to schedule an engagement, please contact us at GPServices@hypercom.com or contact your local Hypercom sales associate.